LetMeShop User Manual

Review Orders lets you see and process orders made through your site. You will be presented with one or more pages of active orders. Active Orders are orders that have not yet been archived.

Packing Slip: This link will create a packing slip.

Archive - This allows you to remove the order out of the current order page and archive it. You can access archived records through the Report Generator link from the administration navigation bar.

Process: This button will allow you to process the order.

Shipping - The shipping update page allows you to choose the shipping method and enter a tracking number. If you enter the shipping information here the customer will have access to it in their Review Order page.

Packing Slip: To create a packing slip, choose the "Packing Slip" link on the left side of the order line. The Packing Slip (illustrated below) gives you everything you need to pull the order without any of the payment information.

Process Button - Clicking this button will present you with a detail Order page (illustrated below) with all appropriate information for the order. The typical process should be to print this page to maintain a hard copy of the order. Clicking the Return button will return you to the order list without making any changes to the order.
IMPORTANT: Clicking the Finish Order button will market the order as processed to indicate that you have reviewed and printed the order and shipped the product. If you are using an online credit card processing link such as Payflow Pro, the program will also generate a link that will enable you to automatically update the card processing site to indicate that the order has been shipped and initiates the transfer of money to your account.

If you are not using a payment gateway program the page will provide the credit card information. If you are not using a payment gateway we strongly recommend that you delete your temporary internet files after processing your orders. There are some viruses that email the contents of your temporary internet files to random email addresses.

Cancel Order: This button cancels the order, sends the customer an email that indicates that the order has been canceled and adds any inventory back into the system. You may, at a later date, re-instate the order.

Update Shipping: In cases where you need to update the shipping charge or where you are charging actual shipping costs, use this to change the shipping charge. Enter the new shipping amount in the Shipping Charge field. If you wish to notify the customer of the change, enter your email copy in the text box. This information will be automatically sent to the customer along with a note that the shipping charge has been changed.