LetMeShop User Manual

Set Up Email Groups
Customer Search
Set Up Active Email List
Sending an Email
Importing Email Lists

Email groups are a simple way to allow your customers to request specific types of information. There is a default "customer" group automatically added to your catalog software. Every customer who makes a purchase is automatically added to this list. Use the "Edit Email Groups" link to add, edit or delete groups from your catalog. Do NOT delete the "customer" group.

The link for your customers to update their opt-in email preferences is:
www.yourdomain.com/_store/optin.asp

The Customer Maintenance section allows you to locate a catalog user and manage their preferences. While the opt-in system allows the user to update their own information some of your customers will ask you to do it. This section allows you to provide that service.

You may search by a specific email address or any part of a customer name. For instance, entering a "B" in the contact name will return all customers with their first or last name starting with a "B".

The returning list gives you links to edit, activate, de-activate or delete a customers email preferences. This does NOT affect the customer record. It only affects their information in the opt-in email system.

Use "Edit Contact Info" to change the customer's name or email address. NOTE: the password is no longer used.

Use "Edit Email Groups" to manage which email groups the user wants to belong to.

To send an email to your customer list you must first build the "email send list". Use the "Set Email List" link.

This screen allows you to build an email send list based on your email categories. You may choose one or more categories. If a user has opted to receive more than one category they will only receive one email even though they may be in multiple lists.

After you build your email list you can then send an email to everyone on that list by using the "Send Email" link.

• Test email - Checking the "Send a test email" box will send the test email to the email address you enter in the "Email From" text box. Use this option to test your email prior to sending it to a group or groups.
• Email From - Enter your return email address. This must be a valid email address email@yourdomain.com.
• Hello Text - If you enter a single space in this box the email will include the customers name at the top of the email. If you enter more than a single space, the text you enter will follow the customers name on the first line of the email. For instance, if you enter , don't miss out on our November specials! the first line of the email will read: Customer Name, don't miss out on our November specials!
  If the text box is left blank the customer name will not appear in the eamil.
• Subject - Appears in the subject line of the email.
• Body - Body of the email.
• Send as HTML - If you check this box the email will be sent as HTML. Un-checked your email will go out as plain text. NOTE: many people do not have HTML enabled email programs and will only see the source code of the HTML if you choose to send HTML format.
• Opt-Out Text - Every email you send through this system includes a link to your site where the customer can opt-out of future emails. Use this box to enter a message concerning the opt-out link.
  
  IMPORTANT NOTE: If you encounter an error or problem while sending an email to the current email list, just hit the back button on the browser and re-send the email. Our program is designed to enable you to hit the send button as many times as necessary WITHOUT duplicating emails to your clients.
  

Importing an Email List

You can import the a comma delimited list into your email program.
Import files must be uploaded to your site to the folder "/optinemail/import/import" and must  us the following schema: Comma delimited text file - use no spaces between the data and the commas All Fields are Required Name - Maximum 30 characters Email Address - Maximum 125 characters Password - Maximum 20 characters Can be left blank in this version. Example:
Customer Name,name@domain.com,,groupID GroupID - Maximum 30 characters
This must be a valid group id or you will not be able to send emails to the addresses on the list. Example:
Cust Name,name@domain.com,password,groupid 
To run the import point your browser to "yourdomain.com/optinemail/import/default.asp" Enter your store ID in the partner id field and the name of the import file in the Import File field.