LetMeShop User Manual

Review Orders lets you see and process orders made through your site. You will be presented with one or more pages of active orders. Active Orders are orders that have not yet been archived. The illustration below shows a typical order list.

Packing Slip: The Packing Slip link under the order date creates a "printable" order that includes the buyer and ship to information as well as a receipt of all products ordered and the order pricing information. The Packing Slip gives you everything you need to pull the order without any of the payment information.

Process: Clicking this button will present you with a detail Order page (illustrated below) with all appropriate information for the order. The typical process should be to print this page to maintain a hard copy of the order. Clicking the Return button will return you to the order list without making any changes to the order.
IMPORTANT: Clicking the Finish Order button will market the order as processed to indicate that you have reviewed and printed the order and shipped the product. If you are using an online credit card processing link such as Payflow Pro, the program will also generate a link that will enable you to automatically update the card processing site to indicate that the order has been shipped and initiates the transfer of money to your account.

Shipping Charge Update: This area of the process page will allow you to add or update a shipping charge. You have two fields in this section. The Shipping Charge must be a valid number. There is also a NOTE section. When you make a shipping charge change an email is sent to the customer noting the shipping charge change. The information entered in the NOTE section is appended to the "Shipping Change Notification" message entered in the Site Auto Email Text administration area. 

Order Notes: This section allows you to add or update a note for this order. This information is only available in your administration area...the customer does not see the note.

Credit Card Information: This area shows the credit card information...card type, card number, card verification number, expiration date, approval code and transaction reference number if available.

Return Button: Returns you to the orders list without altering the order record.

Finish Order: Marks the order as processed and makes the Archive button available on the orders list.

Process Payment Capture: If you are using a payment gateway that allows automated payment captures this button will be available. Clicking the button will process the payment capture for the order.

Cancel Order: This option will mark the order as canceled and make the Archive button available for the order. 

Shipping - The shipping update page allows you to choose the shipping method and enter a tracking number. If you enter the shipping information here the customer will have access to it in their Review Order page.

The shipping information page is illustrated below.

After entering the appropriate shipping information choose Save Shipping Info. A notification will be automatically emailed to the customer if you have entered a shipped email text in the  Site Auto Email Text administration area. 

Packing Slip: To create a packing slip, choose the "Packing Slip" link on the left side of the order line. 

Archive - The Archive button is only displayed after you have processed an order. It allows you to remove the order from the current order page. You can access archived records through the Orders Search link from the administration navigation bar. Find the appropriate order using the search and choose the remove from archive list button.